Privacy Policy

Subsoil Land & Water ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website at subsoilandwater.co.uk or contact us for a quote. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Subsoil Land & Water is the data controller for the personal information you provide to us. Our registered address is Unit 2 Hen House, Beech Farm, Battle, East Sussex, TN33 0LL. If you have any questions about this policy or how we handle your data, contact us atsubsoilcontractors@gmail.comor call 07346 810 541.

We only collect the information necessary to respond to your enquiry and provide our services.

Information you provide to us:

• Name, email address, and phone number (via our contact form)
• Site postcode and project details (to assess and quote your enquiry)
• Any other information you choose to include in your message

Information collected automatically:

• Anonymous analytics data via Google Tag Manager (only after you consent)
• Basic technical data such as browser type and device information

• To respond to your enquiry and provide a quote for groundworks services
• To arrange site visits and carry out contracted works
• To communicate with you about your project
• To maintain business records for accounting and tax purposes
• To improve our website and services (anonymous analytics only)

We process your personal data under the lawful basis of legitimate interest (UK GDPR Article 6(1)(f)) to respond to enquiries and conduct our business, and contractual necessity (Article 6(1)(b)) when processing is necessary to provide a quote or carry out works.

We use Google Tag Manager to understand how visitors use our website. Non-essential cookies are not set until you give consent via our cookie banner. When you consent, we may collect anonymous data such as page views and visit duration. You can withdraw consent at any time by clearing your browser cookies or contacting us.

Data Sharing & Storage

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your enquiry details are sent securely to our business email via Gmail and stored only for as long as needed to respond to your enquiry and complete any contracted works. We may share data with authorities if legally required to do so.

Data Retention

We retain enquiry data for up to 24 months after your last contact with us. Records related to completed works are retained for 6 years for tax and accounting compliance. After this period, your data is permanently deleted.

Your Rights Under UK GDPR

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — correct any inaccurate or incomplete data
• Right to erasure — request deletion of your personal data
• Right to restrict processing — limit how we use your data
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent for cookies at any time

To exercise any of these rights, email us atsubsoilcontractors@gmail.com. We respond to all requests within 30 days.

Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) atico.org.ukor by calling 0303 123 1113.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend reviewing this page periodically.